Legal
Licensing and compliance
Who actually dispenses your medicine, under whose licence, and the rules that decide what can be sold online at all.
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Who dispenses your medicine
The Local Pharmacy is a technology platform, not a pharmacy. Every order is dispensed by a licensed retail pharmacy under the supervision of its registered pharmacist, from its own premises and its own stock.
That is why the order page names the shop, and why the price you pay is the price that shop is charging rather than a figure we set.
The pharmacies on the platform
A pharmacy is onboarded only after its retail drug licence and its pharmacist’s registration have been verified, and it is removed if either lapses.
The licence number of the pharmacy filling your order appears on its invoice. Ask us and we will confirm it.
Prescription-only medicines
Medicines on Schedule H and Schedule H1 of the Drugs and Cosmetics Rules, 1945 are supplied only against a valid prescription that a pharmacist has reviewed. Schedule H1 medicines are additionally recorded in a register the pharmacy is required to keep.
The pharmacist decides. They can approve part of a prescription, refuse a line, or ask you a question first — and they will tell you which.
What is not sold here
- Schedule X drugs, narcotic and psychotropic substances.
- Anything whose sale online is restricted or prohibited by law or by an order of a court or regulator.
- Medicines that have been recalled, or whose batch has been withdrawn.
Pricing
Scheduled formulations are sold within the ceiling prices fixed under the Drugs (Prices Control) Order. No medicine is sold above its printed maximum retail price.
What you see is the pharmacy’s own price, which is usually below the MRP. Both figures are shown wherever there is a real saving between them.
Reporting a concern
Tell us straight away if you suspect a medicine is counterfeit, if a pack looks tampered with, or if you have a bad reaction to something supplied through the platform. We pass it to the dispensing pharmacy and, where required, to the regulator.
Write to support@thelocalpharmacy.in, or report it from the order page.
A suspected adverse drug reaction should also be reported to your doctor, and can be reported to the Pharmacovigilance Programme of India.