Contact
Talk to a person
Most questions are about one order, and the fastest answer comes from the order itself — it reaches the pharmacy that packed it at the same time as it reaches us.
Asking about an order?
Open it and report the problem there. You keep the order number, the pharmacy and the timeline attached to your message, so nobody has to ask you for them.
Other ways to reach us
Customer support
support@thelocalpharmacy.inPrivacy and your data
privacy@thelocalpharmacy.inGrievance Officer
grievance@thelocalpharmacy.in
Every day, 9am to 9pm IST
If we have not sorted it out
Grievance Officer
Escalate a complaint we have not resolved. We acknowledge one within 48 hours and aim to close it within a month.
grievance@thelocalpharmacy.inThis is not a medical helpline
Nobody here can tell you what to take or change a dose. Ask the pharmacist filling your order, or your doctor. In an emergency, go to a hospital rather than writing to us.